Answers without waiting for a reply.
Learn how to access FIXLAYER, run a check, understand evidence, or manage a test subscription. We don't require an early-access form or a sales email.
Common questions
How do I create or recover a FIXLAYER account?
On the Preview you can use Google sign-in or create a verified email/password account. Complete the Cloudflare security check, verify your email through Brevo, then sign in. If needed, use Forgot password to request a one-time reset link. No paid plan is required to use free browser audits.
Why can't I purchase Starter again?
If you already have an active Starter subscription, FIXLAYER prevents a duplicate subscription. Use Account → Manage billing, or buy extra credits if eligible.
Why can't I purchase Growth or Scale?
Those are future plans, not active products. No checkout exists for them. Only Starter and credit packs are configured in Stripe Sandbox at this stage.
Does the audit automatically obtain my invoices and usage data?
No. Supported browser audits currently use files you choose to import. Automatic vendor integrations and scheduled reconciliation have not been released. Never provide API secrets in a free-form text field.
Can FIXLAYER send refund demands or guarantee recovered money?
No. It identifies findings that need investigation, but a mismatch is not proof of an overcharge. Any vendor communication requires a customer review and approval. Reported recovered funds must be based on a verified vendor response or settlement.
Is ChatGPT connected to my private billing account?
No. The current ChatGPT feature supports sharing an intentionally anonymized summary. A private OAuth-protected ChatGPT connector is under development; it cannot read your data today.
How do I cancel a test subscription?
Sign in and choose Manage billing. Stripe's portal handles the subscription lifecycle. This Preview uses Sandbox, not live charges.
Need account or billing help?
For login issues, missing credits, subscription questions or a billing discrepancy, contact our currently published support address: olverthsolutions@gmail.com. Do not include passwords, payment-card numbers, access tokens or unredacted customer records. Include only a non-sensitive description of the issue. This is a human contact route; no guaranteed service-level response time or automated acknowledgment is offered yet.
Ready to use FIXLAYER?
Launch a free browser audit or access your account now. This Preview is for testing; no live payments are accepted.
Contract, refunds & business data
Our B2B Service Terms, refund and cancellation policy, Privacy Notice and proposed Data Processing Agreement describe the available and proposed service. The DPA requires separate execution; the Preview does not collect real payments. For payment transaction support on Managed Payments, the merchant of record may be Link, which has its own support service.